We are hearing about a lot of issues regarding GRE and TOEFL score reporting to US Universities for FALL 2013 admissions. Many US Universities are not receiving official score reports from ETS even after many days of putting an order. Read about the problem of GRE and TOEFL test score reporting and steps that you can take to resolve the issue.
How long does ETS take to send the GRE and TOEFL scores to the US Universities?
ETS clearly says it requires a minimum of 5 business days to deliver official GRE and TOEFL test scores to the US Universities by mail. On the official website, it is mentioned 7 to 10 days time for delivery of scores to the Universities after putting your order. It is safe to assume that if your University has not received scores even after 15 days, there is some problem.
My online application status says 'Official Test Scores Not Received'. I have already placed order for GRE and TOEFL score reporting. What should I do?
If it has been more than 15 days since you have placed your order and your application status says 'Test scores not received' then you should not waste any time. You will be having an online receipt of the score report which was sent to you by email by ETS when you placed an order. If you have deleted this email, you can always log in to your official account and take a screenshot of the order placed for that University. It is fine if you have ordered score reporting for multiple Universities. Also take screenshot of your TOEFL and/or GRE scores. Send an email attaching both these files to the Graduate Admissions official email address of the University. Your email should mention your application ID or any other ID that is associated to your application and the date when you placed an order for score reporting.
I have mailed the graduate office attaching the screenshots of the test scores and test scores order receipt. But there is no response. What should I do?
As there are hundreds of applications and emails, it is natural that you might not hear back from your University immediately. But if your email is not responded within a week, you must call the University Graduate Office. Make sure you are calling between 9am to 5pm in the timezone of the University and on a weekday. Your call will not be answered if you call any other time. You must be ready with your application ID as it will help the person attending your call to address your issue in a better way.
My online application status page says 'Official Transcripts Not Received'. I have already scanned and uploaded the copy of my transcripts. What should I do?
Most of the US Universities require you to scan and upload the copies of your transcripts during the application. You may not send the official sealed hard copies of your transcripts during this stage. Your admission decision will be taken based on the scanned copies of your transcripts. But every US University requires the official sealed transcript copies which you must send them after getting an admit. As long as this copy is not received, your transcript section will continue to reflect the message 'Official Transcripts Not Received'. Do not be worried about this. Your overall application status will reflect 'Application is complete and is under review' in spite of the official transcript not received.
When will I start receiving admit?
Your application file will not be forwarded to the review committee unless all your supporting documents are received. You must make sure your US University application status is 'Your application is complete and is under review'. Once your application is under review, it will get into the queue and will be deliberated upon by the review committee. It might take 1-2 months before you get an admission decision after your application is complete and submitted for review. For more about this process read this article: When can you expect admission decision from US University?